Frequently Asked Questions

What is the average turnaround time for embroidered apparel? Our TAT is about 7-10 business days after order has been received. However, we will advise our customers if TAT differs.

What are your prices?

Our pricing is based on three factors:

Product - The specific garment selected for your order. We offer a from budget-friendly options to premium apparel.

Quantity - We use volume pricing so the more, the less you pay per unit.

Design - If your design is being printed, then the more colors included, the higher the cost. If using embroidery, then the cost will be based on the thread count, so the larger the design, the higher the cost.

Minimum Orders

Printed Designs - 6-piece minimum

Embroidered Designs - 6-piece minimum

Returning Policy 

Products are made to order and customized only for you or your company. We do not offer any exchanges, returns, or refunds. In the unlikely case of a damaged item, an incorrect item, or if the print is different than your approved proofs. Please contact 1216prints@gmail.com, and we will do our best to resolve the issue. Thank you for your business!